Terms & Conditions

These Terms of Service govern your use of the Emergency Ambulance Service provided by Family Medical Practice. By using our Emergency Ambulance Service, you agree to comply with these terms and conditions.

1. Emergency Ambulance Service

Our Emergency Ambulance Service is designed to provide timely medical assistance and transportation to individuals experiencing medical emergencies. This service is available 24/7 and is staffed by trained medical professionals.

2. Eligibility

Our Emergency Ambulance Service is available to individuals who require emergency medical assistance within the coverage area of Family Medical Practice. You must provide accurate and complete information when requesting our services.

3. Service Limitations

While we strive to provide prompt and effective emergency medical assistance, there may be circumstances beyond our control that affect our ability to deliver services. These circumstances may include but are not limited to adverse weather conditions, traffic congestion, or other emergencies requiring prioritization of resources.

4. Fees and Charges

As a *9999 member, you enjoy the following benefits:

Unlimited emergency calls and ambulance dispatch services within Ho Chi Minh City (HCMC) during the validity of your coverage plan.

Subscription fee: VND 1,200,000 per person per year.

All emergency response services provided by *9999 are covered by your subscription. Fees will only be charged for medical evacuation services outside of HCMC. Additionally, please note that the facility to which you are transported may charge additional fees for medical attention.

5. Consent to Treatment

By using our Emergency Ambulance Service, you consent to receive medical treatment as deemed necessary by our medical professionals. This may include but is not limited to emergency medical procedures, transportation to medical facilities, and administration of medication.

6. Liability

Family Medical Practice and its affiliates shall not be liable for any damages, injuries, or losses arising from the use of our Emergency Ambulance Service, except to the extent caused by our gross negligence or willful misconduct.

7. Indemnification

 You agree to indemnify and hold harmless Family Medical Practice and its affiliates from any claims, damages, liabilities, or expenses arising from your use of our Emergency Ambulance Service.

8. Amendments

We reserve the right to amend these Terms of Service at any time without prior notice. Any changes to these terms will be effective immediately upon posting on our website. Your continued use of our Emergency Ambulance Service after the posting of amended terms constitutes your acceptance of such changes.

9. Contact Us

If you have any questions, concerns, or feedback regarding these Terms of Service or our Emergency Ambulance Service, please contact us at:

CITY FAMILY CLINIC CO., LTD. HCM

34 Le Duan, Diamond Plaza Building, District 1, City. HCM

Tel:

(Mon – Fri 9:00 am - 6:00 pm)

Email:

emr@star9999.vn

Thank you for choosing Family Medical Practice for your emergency medical needs.
We are dedicated to providing high-quality care and assistance in times of need.