Privacy Policy

At Family Medical Practice, we are committed to protecting your privacy and ensuring the confidentiality of your personal information, especially when it comes to our Emergency Ambulance Service. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with applicable privacy laws and regulations.

 1. Collection of Personal Information

We may collect personal information from you when you use our Emergency Ambulance Service. This information may include but is not limited to: 

Your name
Contact details (phone number, email address)
Medical history or condition
Location information

2. Use of Personal Information

The personal information we collect is used for the following purposes:

To provide emergency medical assistance and ambulance transportation services
To communicate with you and your emergency contacts during emergencies
To maintain accurate records of emergency incidents and medical treatment provided
To comply with legal and regulatory requirements

3. Disclosure of Personal Information

We may disclose your personal information to the following parties, but not limited to: 

Emergency medical personnel and healthcare providers involved in your care
Law enforcement authorities, if required by law or in emergency situations
Third-party service providers who assist us in providing emergency services (e.g., ambulance dispatch services)

4. Protection of Personal Information

We have implemented security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include but are not limited to:

Secure storage of electronic and paper records
Restricted access to personal information by authorized personnel only
Regular review and update of security practices to ensure compliance with best practices

5. Access and Correction of Personal Information

You have the right to access and correct your personal information held by us. If you would like to access or update your personal information, please contact our Privacy Officer using the contact information provided below.

6. Contact Us

If you have any questions, concerns, or complaints regarding our Privacy Policy or the handling of your personal information, please contact our Privacy Officer:

CITY FAMILY CLINIC CO., LTD. HCM

34 Le Duan, Diamond Plaza Building, District 1, City. HCM

Tel:

(Mon – Fri 9:00 am - 6:00 pm)

Email:

emr@star9999.vn

7. Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on our website, and we encourage you to review this Privacy Policy periodically.

Thank you for entrusting Family Medical Practice with your emergency medical needs. We are committed to protecting your privacy and providing high-quality emergency care.