TEAM

*9999 Team

MANAGEMENT

Dr. Bui Nghia Thinh

Head of Emergency Medicine

Dr. Thinh has worked in emergency practice since 2011 when he relocated to Ho Chi Minh City from Hanoi. After graduating from Hanoi Medical School, he spent a year in the U.S. doing advanced study in intensive care.

Dr. Thinh has been an integral part of developing our *9999 emergency medical response system and was one of the team leaders who helped set up training and implement protocols for emergencies. He also leads a first-class medical evacuation team, placing him at the forefront of one of the world’s top evacuation systems, which has transported patients for urgent ICU cases in and out of the country. Outside of work, Dr. Thinh is a passionate photographer and a huge fan of the Chicago Bulls and Saigon Heat basketball teams.

For people in Vietnam, it seems too new, but it really works.
CPR is often an essential first response in cases of cardiac
arrest, and if you don’t know CPR, call and the call-taker
will talk you through it

For people in Vietnam, it seems too new, but it really works. CPR is often an essential first response in cases of cardiac arrest, and if you don’t know CPR, call and the call-taker will talk you through it

EMD TEAM

Bringing you nearly two decades of international and domestic experience

Noy Guas leads our EMD team and possesses extensive experience in the emergency field. Prior to her tenure with the *9999 team, she held the position of Dispatch Manager and National Hotline Operator and Trainer since 2018 at Israel’s premier emergency organization. Furthermore, she dedicated herself to volunteering in field operations from the age of 15. Her responsibilities included managing emergency incidents at a national level, particularly during times of conflict.

Guas Noy

Emergency Service Operation Manager

As our service has grown, our facilities have been upgraded significantly, and we have handled more calls, giving us a sense of increasing advancement in the local emergency dispatch field.

Your first point of contact from some of our most crucial personnel.

Our Emergency Medical Dispatchers (EMDs) at *9999 are the unsung heroes of our entire emergency response operation. The first professional responders to receive emergency calls, these highly-trained dispatchers must remain calm and exercise control from afar in emotionally taxing situations. This allows them to record information, organize medical teams, and make life-saving decisions.

When a situation calls for the best, FMP answers the call.

Our EMDs are selected for being efficient, adept multitaskers, and trustworthy. As the work of our EMDs places them in perilous situations, our requirements of them are stringent and rigorous — but our respect and admiration for them is absolute.

When the phone rings, the EMDs are the first to respond to an emergency. They reassure patients that expert help will be there shortly. In the meantime, they offer medical instruction over the phone for any medical issue, from controlling a patient’s bleeding to providing instructions on childbirth or CPR.